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The agreement when you buy a service from me.
Last updated: 9 November 2026
These are the terms you agree to when you buy a service from me. I have tried to keep them plain. If anything here is unclear, email me and I will explain it.
In these terms, I, me, my or RAVENCI means Richard Haddad, trading as RAVENCI Solutions. You or your means the person or business buying my services. Services means the work you have asked me to do, as described in your quote, proposal or invoice. Materials means anything I need to buy to do the work, such as a theme, plugin, font or stock image licence.
I run RAVENCI Solutions as a sole trader, ABN 35 664 615 205.
These terms apply to every service you buy from me, unless we have signed a separate written agreement that says otherwise.
You accept these terms when you do any of these things:
If you are agreeing on behalf of a business, you are confirming you are allowed to do that. Please keep a copy of these terms for your records.
Once you have accepted these terms, I will normally start the work straight away, or on a date we agree. I will do the work:
The exact services, and what is and is not included, are set out in your quote, proposal or invoice. I work Monday to Friday, 8:30am to 5pm, excluding public holidays.
I give estimates, not fixed quotations. An estimate is my best assessment of the cost, and it can change if the work changes. Estimates are valid for 30 days unless I say otherwise.
The price can end up higher than an estimate if what you ask for changes, or if the work turns out to be genuinely different from what we agreed and I could not reasonably have known that at the start. If the extra cost will be 10% or less of the estimate, I will carry on and complete the work without checking with you first. If it will be more than 10%, I will stop and get your approval before doing the extra work.
Project work is paid in stages. Unless your quote says otherwise, that is a 50% deposit to book the work in, 25% at the first look, and 25% before launch.
Ongoing services (hosting, maintenance, Website Care and similar subscriptions) are billed monthly in advance, at the start of each month.
An invoice is due on the date shown on the invoice. Monthly services are due on the date they are issued.
If you cannot pay on time, tell me. I would far rather sort something out than send reminders.
I send reminders to your nominated email address: 3 days before the due date, on the due date, 3 days after, and 7 days after. These are a courtesy. Not receiving one does not change what you owe, so please keep your email address up to date with me.
If an invoice is still unpaid:
If I have to recover the debt through a debt collector or legal action, you also cover the reasonable costs of doing that.
Pausing is not cancelling. When a service is paused:
If an invoice is still unpaid 60 days after the due date, I may cancel the service permanently. After that:
I will always send a final warning before this happens.
To do the work well I need a few things from you:
You confirm that any text, images, logos or other content you give me is yours to use, or that you have permission to use it. If a claim is made against me because of content you supplied, you cover me for the reasonable cost of dealing with it.
If I am held up because I am waiting on you, the timing of the work may move accordingly.
I aim to do the work by the dates we agree or that I tell you. I cannot firmly guarantee a start or finish date, because web projects depend on content, approvals and third parties. Where no date is fixed, I will do the work within a reasonable time.
If I do not start or finish within a reasonable time, you can choose to keep waiting, or you can end the contract. If you end it, you pay for the work done up to that point and for any Materials I am committed to paying for. If you have paid more than that, I refund the difference within 15 days.
Sometimes something outside my reasonable control gets in the way, for example a third-party service (a host, registrar, plugin or payment provider) going down or changing, Materials I rely on not being available, content or approvals not arriving from you, or other events I could not avoid.
When that happens I restart the work as soon as I reasonably can. If it causes a long delay, you can choose to keep waiting, or to end the contract on the same terms as in clause 8.
Ongoing services are monthly, with no lock-in contract. You can cancel any time. Cancelling takes effect at the end of the month you have paid for, and I do not refund part months. The one exception is the optional 12-month Website Care contract, which has its own terms, including an early-exit fee, set out when you take it up.
Project work: once booked, a project is not something you can cancel part way through on a whim, because I set time aside for it. If we agree to stop a project early, you pay for the work done up to that point and for any Materials I am committed to paying for, and I refund anything you have paid beyond that within 15 days.
I may suspend or stop a service if you do not pay, as set out in clause 6.
When I build you a new website, I keep your old website reachable on a temporary address for 3 months after the new one goes live, as a safety net. After that it is taken down and not kept, so save anything you still need from the old site within those 3 months.
When an ongoing service ends, for any reason, I keep your most recent backup for 30 days and then remove it. I do not hold backups indefinitely, so if you are leaving, download what you need, or ask me, within that month.
When a hosting, maintenance or Website Care service ends, hosting runs until the end of the period you have paid for. If your account is paid up to date, I will give you your website files and database, and reasonable help moving to a new host, on request. Migration work beyond reasonable help is billed at $165 per hour.
I cannot guarantee a ranking, a position, or an amount of traffic on Google or in AI answers. Search engines and AI systems run their own results and change how they work often. I do the work to recognised standards, and any content I write for you comes with an honest note on where it is weak, but the outcome is not something I or anyone can promise.
Once you have paid for the work in full, the designs, code and content I create for you are yours. Until then, they remain mine, and you do not have the right to use unpaid work.
Some parts of a website are not mine to give away. Third-party components (themes, plugins, fonts, stock images and software libraries) stay under their own licences, which I pass on to you. Tools and frameworks I reuse across projects stay mine. Where your site uses RAVENCI Builder, it is covered by its own separate licence, which stands on its own and is not part of your hosting or Website Care.
I may feature work I have done for you in my portfolio and marketing, on ravenci.solutions and elsewhere. That can include your business name, logo and screenshots of the site. If you would rather I did not, just tell me and I will leave you out. Where I have agreed to keep a project private, I will not show it at all.
I handle your data in line with my privacy policy. Where I have agreed that your data is sensitive or needs to stay in Australia, I keep it on Australian servers.
Nothing in these terms takes away any rights you have under the Australian Consumer Law that cannot be excluded. Where the law lets me limit what I am responsible for, my responsibility for a failure in the services is limited to doing the work again, or paying the cost of having it done again.
I do not limit my responsibility for death or personal injury caused by my negligence.
Beyond that, I am only responsible for loss or damage that is a reasonably foreseeable result of me breaking these terms. If you are using my services for a business, I am not responsible for business losses, including lost profits or other economic loss.
I am not currently registered for GST, so GST is not added to my prices.
I may update these terms if the law changes, if I change my prices (which I can do with notice), or to fix a minor error. For any change that materially affects you, I will give you at least 30 days' notice. If you keep using the service, or pay your next invoice, after a change takes effect, that counts as accepting the new terms.
These terms are governed by the laws of Queensland, Australia, and both of us submit to the non-exclusive jurisdiction of its courts.
You can reach me here:
Richard Haddad, RAVENCI Solutions
hello@ravenci.solutions
(07) 3106 1836